You are looking for a job in customer service. You are a little nervous because the interview will be in English, but deep down you know you’ll be successful if you got the job. Now you just need to ace your interview! To pass the interview, here are the most common customer service interview questions you’ll need to prepare for. You can practice answers to these on ELSA, in under the Customer Service topic.
- Why do you want to work in customer service?
A job in customer service centers around listening to your customers and solving their needs. A good answer will mention your interest in customer needs. For example: I enjoy working with people and addressing their problems.
Why do you want to leave your current job?
Do be tactful with this answer and avoid speaking about your frustrations with your current role or boss. A good answer will focus on the positive: My current boss wants to keep me at the company. She also knows I have outgrown my position. I am applying for this role because I would like to develop a new skillset. My current boss would be happy to be my reference.
- What are your strengths?
Your answer should map to strengths that are useful in customer service. For instance: My strongest strength is my problem-solving skill. I am good at finding solutions to customer complaints.
- How do you deal with a difficult customer?
A job in customer service requires you to be adept at handling difficult customers. A good answer to this question shows how you can make the customer feel understood. For example, I listen patiently and remain calm under pressure.
- Do you have any questions for me?
Show your interviewer how you are interested in working at the company for the long term. You can ask about the future prospects of your role and your company. For example: “Can you tell me about my career paths here?”
If you have more tips about interviewing for customer service jobs, please add a comment below!